Privacy Policy

Celebrating Indian tradition through timeless craftsmanship

Last Updated: August 2025

At AFREEN by Toor, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our handcrafted Indian ethnic jewelry.

Information We Collect

We collect information to provide you with the best possible shopping experience for our traditional and contemporary jewelry pieces. The information we collect includes:

Personal Information You Provide

• Account Information: Name, email address, phone number when you create an account
• Order Information: Billing and shipping addresses, payment information, purchase history
• Communication Preferences: Email and SMS preferences for updates about our jewelry collections
• Customer Service: Information you provide when contacting us for support or inquiries about our products

Automatically Collected Information

• Device Information: Browser type, operating system, IP address, device identifiers
• Website Usage: Pages visited, products viewed, time spent on our site, referral sources
• Location Data: General geographic location based on IP address for shipping and service purposes
• Cookies and Tracking: Information collected through cookies and similar technologies to improve your browsing experience

How We Use Your Information

We use your personal information to enhance your experience with AFREEN and our handcrafted jewelry:

• Order Processing: To process and fulfill your jewelry orders, arrange secure shipping, and provide order updates
• Customer Service: To respond to your inquiries, provide support, and assist with returns or exchanges
• Marketing Communications: To send you updates about new collections, special offers, and jewelry care tips (only with your consent)
• Website Improvement: To analyze website usage and improve our online shopping experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our customers
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We respect your privacy and only share your information with trusted partners who help us serve you better:

Service Providers

• E-commerce Platform: Shopify powers our online store and handles secure payment processing
• Payment Processors: Stripe, PayPal, and other secure payment services to process transactions
• Shipping Partners: Shipping carriers and logistics providers to deliver your jewelry safely
• Email Marketing: Klaviyo for sending newsletters and promotional emails about our collections
• SMS Communications: Postscript for order updates and promotional text messages
• Analytics: Google Analytics to understand website usage and improve customer experience

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.

Data Security

We implement industry-standard security measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for all data transmission
• Secure servers and data storage with restricted access
• Regular security audits and updates
• PCI DSS compliance for credit card information
• Employee training on data protection and privacy practices

Your Privacy Rights

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain limitations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Request restriction on how we process your information

Marketing Communications

We love sharing news about our latest Indian jewelry collections and special offers:

• You can opt-in to receive email newsletters about new designs and promotions
• SMS updates for order notifications and exclusive offers (message rates may apply)
• You can unsubscribe from emails by clicking the unsubscribe link in any email
• Text STOP to any SMS message to opt out of text communications
• Your communication preferences can be updated in your account settings

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how you use our website
• Marketing Cookies: Used to show you relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though this may affect website functionality.

Third-Party Links

Our website may contain links to social media platforms or other websites. This Privacy Policy does not apply to third-party sites. Please review their privacy policies before providing any personal information.

International Users

AFREEN by Toor is based in Sacramento, California, United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete such information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Provide customer service and honor warranties

You may request deletion of your account and personal information at any time, subject to legal and operational requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

At AFREEN by Toor, protecting your privacy is as important to us as crafting beautiful jewelry that honors Indian heritage. We are committed to transparency and building trust with every customer who chooses to be part of our jewelry journey.